{"id":638,"date":"2026-11-07T10:49:25","date_gmt":"2026-11-07T15:49:25","guid":{"rendered":"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/whatsapp\/"},"modified":"2026-11-07T10:49:25","modified_gmt":"2026-11-07T15:49:25","slug":"whatsapp","status":"publish","type":"page","link":"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/whatsapp\/","title":{"rendered":"WhatsApp Automation"},"content":{"rendered":"\n<!--\n  ============================================================================\n  PAGE: WhatsApp Automation\n  SLUG: whatsapp\n  URL:  https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/whatsapp\n  ============================================================================\n-->\n<style>\n.kb-page{\n  --coral:#EE6055; --mint:#3DE8B7; --ink:#1A1A1A; --paper:#FAFAF7; --pen:#5F5E5A;\n  --yellow:#F8E170; --blue:#365eff; --line:#ececec;\n  font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;\n  color:var(--ink); line-height:1.62; 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color:#fff; font-weight:700; font-size:12px; letter-spacing:.06em; text-transform:uppercase; padding:4px 10px; border-radius:999px; margin-bottom:8px;}\n.kb-page .kb-notice{margin:18px 0 6px; padding:14px 18px; border-radius:12px; background:#fff8e1; border:1px solid #f3dd8a; font-size:15px;}\n.kb-page .kb-notice strong{color:#1A1A1A;}\n<\/style>\n<section class=\"kb-page\" id=\"whatsapp\">\n<nav aria-label=\"Breadcrumb\" class=\"kb-crumb\">\n<a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/\">Help Center<\/a><span>\/<\/span>\n    WhatsApp Automation\n  <\/nav>\n<header class=\"kb-head\">\n<span class=\"kb-eyebrow\">WhatsApp<\/span>\n<h1>WhatsApp Automation<\/h1>\n<p class=\"kb-lead\">Connect WhatsApp Business, DM triggers, attachments, product catalog, stickers, location, contact, and the 24h window.<\/p>\n<\/header>\n<!--dmnotice--><div class=\"kb-notice\">WhatsApp account connection is marked <strong>Coming soon<\/strong> on the Social Accounts page of the dashboard right now, and campaigns cannot be created on WhatsApp yet. This article describes how WhatsApp automation works so you know what to expect.<\/div><!--\/dmnotice-->\n<div class=\"kb-acc\">\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">2.10 WhatsApp, connect, DM triggers, attachments, product catalog, stickers, location, contact, 24h window<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><div class=\"kb-security\"><div class=\"kb-security-ico\">\ud83d\udd12<\/div><div class=\"kb-security-body\"><strong>Official WhatsApp Business Platform API, no password required<\/strong>DMpro integrates with WhatsApp through the <strong>official Meta WhatsApp Business Platform API<\/strong>. Setup uses Meta&#8217;s Business Manager and phone number verification, no personal WhatsApp password is ever shared. Revoke access any time from <strong>Meta Business Suite \u2192 Business Settings \u2192 Integrations<\/strong>.<\/div><\/div><h3>Connect WhatsApp Business<\/h3>\n<ol><li>WhatsApp is <strong>not<\/strong> on the onboarding cards, connect from <strong>Settings \u2192 Connected accounts<\/strong> (<code>\/settings#accounts<\/code>).<\/li><li>Click <strong>Connect WhatsApp<\/strong> (Meta Business).<\/li><li>Complete Meta OAuth, link your WhatsApp Business Account and phone number.<\/li><li>Confirm <strong>Connected<\/strong> with display number and green status.<\/li><\/ol>\n<h3>Direct Message trigger<\/h3>\n<ol><li>Open <code>\/campaigns\/whatsapp\/new<\/code>.<\/li><li><strong>Direct Message<\/strong> is the only trigger, set keyword (exact, contains, any).<\/li><li>Add actions: <strong>Send message<\/strong>, <strong>Send attachment<\/strong>, <strong>Send products<\/strong>, <strong>Send location<\/strong>, <strong>Send contact<\/strong>, <strong>Send sticker<\/strong>, <strong>Call webhook<\/strong>, <strong>Paths \/ Wait for reply<\/strong>.<\/li><\/ol>\n<div class=\"kb-note\"><strong>Heads up:<\/strong> the <strong>AI Response<\/strong> block may still show up in the builder for WhatsApp campaigns, but it isn&#8217;t wired to send AI-generated replies on WhatsApp yet. Use <strong>Send message<\/strong>, <strong>Send products<\/strong>, or <strong>Call webhook<\/strong> for automated replies instead.<\/div>\n<h3>Send message (text)<\/h3>\n<ol><li>Drag <strong>Send message<\/strong>: up to 4,096 characters.<\/li><li>Use <code>{{affiliate_link}}<\/code> for tracked product URLs.<\/li><li>Personalization tokens: <code>{{first_name}}<\/code>, <code>{{username}}<\/code> where supported.<\/li><\/ol>\n<h3>Send attachment<\/h3>\n<ol><li>One file per step, image, video, document, or audio.<\/li><li>Optional caption field in inspector.<\/li><li>Multiple files require multiple attachment steps chained with <strong>Delay<\/strong> if needed.<\/li><\/ol>\n<h3>Send products (catalog)<\/h3>\n<ol><li>Requires a product catalog connected through WhatsApp Commerce in Meta Business Manager.<\/li><li>Drag <strong>Send products<\/strong> into the flow and choose which catalog items to include (for example, 3 items for a &#8220;shop the collection&#8221; reply).<\/li><li>Fans see them as tappable WhatsApp product cards with price and image.<\/li><\/ol>\n<h3>Send sticker, location, contact<\/h3>\n<ol><li><strong>Send sticker<\/strong>: upload WebP sticker, max 500 KB.<\/li><li><strong>Send location<\/strong>: enter latitude\/longitude or search address; optional name label.<\/li><li><strong>Send contact<\/strong>: name + phone number for vCard delivery.<\/li><\/ol>\n<h3>24-hour service window<\/h3>\n<ol><li>WhatsApp allows free-form session messages within 24 hours of the user&#8217;s last inbound message.<\/li><li>Outside the window, only pre-approved <strong>template messages<\/strong> apply (configure in Meta Business Manager, DMpro session flows require active window).<\/li><li>Validation banner shows warning if flow cannot deliver outside window.<\/li><\/ol>\n<h3>Publish WhatsApp campaign<\/h3>\n<ol><li>Select connected WhatsApp number in builder header.<\/li><li>Click <strong>Publish campaign<\/strong>.<\/li><li>Send test message from personal WhatsApp to your business number.<\/li><\/ol>\n<p>&#8212;<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"kb-related\">\n<h2>Related articles<\/h2>\n<ul>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/ai-assistant-mcp\/\">AI Assistant (MCP) \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/#how-to-guides\">How-To Guides \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/facebook\">Facebook &amp; Messenger \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/campaigns-basics\">Creating Campaigns \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/campaign-builder\">Campaign Flow Builder \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/affiliate-ai\">Affiliate Tracking &amp; AI Response \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/troubleshooting\">Troubleshooting \u2192<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"kb-cta\">\n<h3>Still stuck? We&#8217;re happy to help.<\/h3>\n<p>Create your DMpro account, see pricing, or reach out to support directly.<\/p>\n<div class=\"kb-cta-btns\">\n<a class=\"kb-btn kb-btn-coral\" href=\"https:\/\/dmpro.brandid.app\/signin\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"><\/path><\/svg>Create Free Account<\/a>\n<a class=\"kb-btn kb-btn-ghost\" href=\"https:\/\/dmpro.brandid.app\/\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><rect height=\"18\" rx=\"2\" width=\"18\" x=\"3\" y=\"4\"><\/rect><path d=\"M3 10h18\"><\/path><\/svg>See Plans<\/a>\n<a class=\"kb-btn kb-btn-ghost\" href=\"https:\/\/brandid.app\/contact-us\/\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"><\/path><\/svg>Contact Support<\/a>\n<\/div>\n<\/div>\n<a class=\"kb-back\" href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/\"><svg fill=\"none\" height=\"16\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\" width=\"16\"><path d=\"m15 18-6-6 6-6\"><\/path><\/svg>Back to Help Center<\/a>\n<div class=\"kb-contact\">\n<script data-accent=\"ff4a1f\" data-height=\"790px\" data-title=\"Contact us\" data-width=\"100%\" defer=\"\" src=\"https:\/\/chatgram-embed.brandid.app\/embed\/v1\/chatgram-embed-loader.js\"><\/script>\n<\/div>\n<\/section>\n<script>\ndocument.querySelectorAll('#whatsapp .kb-q').forEach(function(q){\n  q.addEventListener('click', function(){\n    var item = q.closest('.kb-item');\n    var a = item.querySelector('.kb-a');\n    var open = item.classList.toggle('open');\n    q.setAttribute('aria-expanded', open ? 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This article describes how WhatsApp automation works so [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":585,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-638","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WhatsApp Automation - DMpro Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/whatsapp\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WhatsApp Automation - DMpro Blog\" \/>\n<meta property=\"og:description\" content=\"Help Center\/ WhatsApp Automation WhatsApp WhatsApp Automation Connect WhatsApp Business, DM triggers, attachments, product catalog, stickers, location, contact, and the 24h window. 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