{"id":633,"date":"2026-11-07T10:49:07","date_gmt":"2026-11-07T15:49:07","guid":{"rendered":"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/settings\/"},"modified":"2026-11-07T10:49:07","modified_gmt":"2026-11-07T15:49:07","slug":"settings","status":"publish","type":"page","link":"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/settings\/","title":{"rendered":"Settings &amp; Public Help"},"content":{"rendered":"\n<!--\n  ============================================================================\n  PAGE: Settings & Public Help\n  SLUG: settings\n  URL:  https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/settings\n  ============================================================================\n-->\n<style>\n.kb-page{\n  --coral:#EE6055; --mint:#3DE8B7; --ink:#1A1A1A; --paper:#FAFAF7; --pen:#5F5E5A;\n  --yellow:#F8E170; --blue:#365eff; --line:#ececec;\n  font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;\n  color:var(--ink); 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min-height:790px;}\n\n.kb-page .kb-fig{margin:14px 0 18px;}\n.kb-page .kb-fig img{display:block; width:100%; height:auto; border:1px solid var(--line); border-radius:12px; box-shadow:0 6px 24px rgba(0,0,0,.08);}\n.kb-page .kb-fig figcaption{font-size:13px; color:var(--pen); margin-top:8px; text-align:center;}\n.kb-page .kb-demo{margin:22px 0 18px;}\n.kb-page .kb-demo-tag{display:inline-block; background:var(--coral); color:#fff; font-weight:700; font-size:12px; letter-spacing:.06em; text-transform:uppercase; padding:4px 10px; border-radius:999px; margin-bottom:8px;}\n.kb-page .kb-notice{margin:18px 0 6px; padding:14px 18px; border-radius:12px; background:#fff8e1; border:1px solid #f3dd8a; font-size:15px;}\n.kb-page .kb-notice strong{color:#1A1A1A;}\n<\/style>\n<section class=\"kb-page\" id=\"settings\">\n<nav aria-label=\"Breadcrumb\" class=\"kb-crumb\">\n<a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/\">Help Center<\/a><span>\/<\/span>\n    Settings &amp; Public Help\n  <\/nav>\n<header class=\"kb-head\">\n<span class=\"kb-eyebrow\">Account Settings<\/span>\n<h1>Settings &amp; Public Help<\/h1>\n<p class=\"kb-lead\">Profile settings, connected accounts, notifications, privacy, danger zone, System Messages support chat, and the public \/help center.<\/p>\n<\/header>\n<div class=\"kb-acc\">\n<!--dmfig--><figure class=\"kb-fig kb-demo\"><span class=\"kb-demo-tag\">See it in action<\/span><img decoding=\"async\" src=\"https:\/\/dmpro.brandid.app\/blog\/wp-content\/uploads\/2026\/11\/dmpro-tour-account.gif\" alt=\"Tour of Plans, Rewards and Settings\" loading=\"lazy\" width=\"1100\" height=\"645\"><figcaption>Tour of Plans, Rewards and Settings<\/figcaption><\/figure><!--\/dmfig-->\n\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">2.19 Settings, profile, connected accounts, notifications, privacy, danger zone<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><p>Route: <code>\/settings<\/code>, sidebar item <strong>Settings<\/strong>.<\/p>\n<h3>Profile (<code>\/settings#profile<\/code>)<\/h3>\n<ol><li>Edit <strong>Display name<\/strong>, <strong>Email<\/strong>, and profile photo.<\/li><li>Changing your email sends a confirmation link to the new address (the change only takes effect once you click it).<\/li><li>Default avatar uses <code>dmpro-avatar-coral-circle.svg<\/code> when no photo uploaded.<\/li><li>Click <strong>Save changes<\/strong>.<\/li><\/ol>\n<h3>Connected accounts (<code>\/settings#accounts<\/code>)<\/h3>\n<ol><li>View all linked platforms: Instagram, TikTok, LinkedIn, Facebook, WhatsApp, Telegram, Discord.<\/li><li>Click <strong>+ Connect Instagram<\/strong> (or platform equivalent) to add accounts.<\/li><li>Click account row \u2192 <code>\/settings\/accounts\/{id}<\/code> for detail, permissions, disconnect.<\/li><li><strong>Disconnect<\/strong> removes OAuth token, active campaigns using that account pause.<\/li><\/ol>\n<h3>Security (<code>\/settings#security<\/code>)<\/h3>\n<ol><li>Change password or enable <strong>Magic link<\/strong> sign-in preference.<\/li><li>Turn on <strong>two-step verification (2FA)<\/strong> for extra login security.<\/li><li>View active sessions.<\/li><li>Revoke access per device if needed.<\/li><\/ol>\n<h3>Notifications (<code>\/settings#notifications<\/code>)<\/h3>\n<ol><li>Toggle <strong>Daily digest<\/strong> email, summary of conversations and clicks.<\/li><li>Toggle <strong>Campaign pause alerts<\/strong>: email when campaign auto-pauses (validation, AI limit, OAuth expiry).<\/li><li>Toggle <strong>Usage threshold alerts<\/strong> at 80% and 100% conversation cap.<\/li><\/ol>\n<h3>Privacy &amp; data (<code>\/settings#privacy<\/code>)<\/h3>\n<ol><li>Download your data export (JSON).<\/li><li>Review data retention policy, links to <code>\/privacy-policy<\/code>.<\/li><li>Manage marketing email preferences.<\/li><\/ol>\n<h3>Contact us (<code>\/settings#contact<\/code>)<\/h3>\n<ol><li>Email <strong>support@brandid.app<\/strong>.<\/li><li>Link to <strong>Help center<\/strong> (<code>\/help<\/code>).<\/li><li>Link to brandID contact form: https:\/\/brandid.app\/contact-us\/<\/li><\/ol>\n<h3>Danger zone (<code>\/settings#danger<\/code>)<\/h3>\n<ol><li><strong>Deactivate account<\/strong> (pauses your account without deleting your data; sign back in anytime to reactivate).<\/li><li><strong>Delete account<\/strong>: type confirmation phrase.<\/li><li>All campaigns, conversations, and connected accounts permanently removed.<\/li><li>Active Stripe subscription cancelled.<\/li><li>Irreversible, export data first from Privacy section.<\/li><\/ol>\n<p>&#8212;<\/p><!--dmfig--><figure class=\"kb-fig\"><img decoding=\"async\" src=\"https:\/\/dmpro.brandid.app\/blog\/wp-content\/uploads\/2026\/11\/dmpro-kb-dm-settings-security.jpg\" alt=\"Settings: password, two-step authentication and notification switches.\" loading=\"lazy\" width=\"1511\" height=\"812\"><figcaption>Settings: password, two-step authentication and notification switches.<\/figcaption><\/figure><!--\/dmfig--><!--dmfig--><figure class=\"kb-fig\"><img decoding=\"async\" src=\"https:\/\/dmpro.brandid.app\/blog\/wp-content\/uploads\/2026\/11\/dmpro-kb-dm-settings-notifications.jpg\" alt=\"Settings: notifications, privacy and data, contact us.\" loading=\"lazy\" width=\"1511\" height=\"812\"><figcaption>Settings: notifications, privacy and data, contact us.<\/figcaption><\/figure><!--\/dmfig--><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">2.20 System Messages support chat<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><p>Route: <code>\/system-messages<\/code>, sidebar item <strong>System Messages<\/strong>.<\/p>\n<h3>Start a support conversation<\/h3>\n<ol><li>Click <strong>System Messages<\/strong> in sidebar.<\/li><li>Type message in composer, DMpro support team receives it in real time during business hours.<\/li><li>Attach screenshots of validation banners or OAuth errors for faster resolution.<\/li><li>Most <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/plans-billing\/\">Free plan<\/a> replies within 5 minutes during business hours; Pro\/Enterprise get priority queue.<\/li><\/ol>\n<h3>When to use System Messages vs email<\/h3>\n<div class=\"kb-table-wrap\"><table class=\"kb-table\"><thead><tr><th>Channel<\/th><th>Best for<\/th><\/tr><\/thead><tbody><tr><td>System Messages<\/td><td>Quick how-to, publish errors, billing questions, screenshot sharing<\/td><\/tr><tr><td>support@brandid.app<\/td><td>Formal requests, data export, legal\/privacy<\/td><\/tr><tr><td>Help center <code>\/help<\/code><\/td><td>Self-service guides (this document)<\/td><\/tr><\/tbody><\/table><\/div>\nBranding in chat header uses `dmpro-social-banner.svg`.\n<p>&#8212;<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">2.21 Public help center (\/help without login)<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><p>Route: <code>\/help<\/code>, accessible without signing in at <strong>https:\/\/dmpro.brandid.app\/help<\/strong>.<\/p>\n<h3>Browse articles<\/h3>\n<ol><li>Open <code>\/help<\/code> in any browser, no login required.<\/li><li>Search bar filters articles by title and content.<\/li><li>Categories mirror this document: Getting Started, Platforms, Campaigns, Billing, Troubleshooting.<\/li><li>Featured articles show <code>dmpro-pill-badge.svg<\/code> <strong>Featured<\/strong> label.<\/li><\/ol>\n<h3>Deep link to articles<\/h3>\n<ol><li>Article URLs: <code>\/help\/{slug}<\/code>, e.g. <code>\/help\/connect-instagram<\/code>, <code>\/help\/affiliate-link-tracking<\/code>, <code>\/help\/onboarding-walkthrough<\/code>.<\/li><li>Share links externally, recipients need no DMpro account.<\/li><li>Social previews use <code>dmpro-open-graph-card.svg<\/code>.<\/li><\/ol>\n<h3>Access from logged-in app<\/h3>\n<ol><li><strong>Settings \u2192 Contact us<\/strong> (<code>\/settings#contact<\/code>) links to Help center.<\/li><li>Validation banners in <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/campaign-builder\/\">campaign builder<\/a> link to relevant <code>\/help\/{slug}<\/code> articles.<\/li><li>Direct navigation: type <code>\/help<\/code> in browser address bar while logged in.<\/li><\/ol>\n<h3>Help center branding<\/h3>\n<ul><li>Favicon: <code>dmpro-favicon.svg<\/code><\/li><li>Header logo: <code>dmpro-logo-coral-bg.svg<\/code><\/li><li>Loading state: <code>dmpro-loading-splash.svg<\/code><\/li><\/ul>\n<p>&#8212;<\/p>\n<p># 3. Comprehensive FAQ<\/p>\n<p>Below are <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/faq\/\">frequently asked questions<\/a> grouped by category.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"kb-related\">\n<h2>Related articles<\/h2>\n<ul>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/ai-assistant-mcp\/\">AI Assistant (MCP) \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/#how-to-guides\">How-To Guides \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/auth-onboarding\">Sign In &amp; Onboarding \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/plans-billing\">Plans &amp; Billing \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/dashboard\">Dashboard &amp; Overview \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/faq\">Frequently Asked Questions \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/troubleshooting\">Troubleshooting \u2192<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"kb-cta\">\n<h3>Still stuck? We&#8217;re happy to help.<\/h3>\n<p>Create your DMpro account, see pricing, or reach out to support directly.<\/p>\n<div class=\"kb-cta-btns\">\n<a class=\"kb-btn kb-btn-coral\" href=\"https:\/\/dmpro.brandid.app\/signin\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"><\/path><\/svg>Create Free Account<\/a>\n<a class=\"kb-btn kb-btn-ghost\" href=\"https:\/\/dmpro.brandid.app\/\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><rect height=\"18\" rx=\"2\" width=\"18\" x=\"3\" y=\"4\"><\/rect><path d=\"M3 10h18\"><\/path><\/svg>See Plans<\/a>\n<a class=\"kb-btn kb-btn-ghost\" href=\"https:\/\/brandid.app\/contact-us\/\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"><\/path><\/svg>Contact Support<\/a>\n<\/div>\n<\/div>\n<a class=\"kb-back\" href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/\"><svg fill=\"none\" height=\"16\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\" width=\"16\"><path d=\"m15 18-6-6 6-6\"><\/path><\/svg>Back to Help Center<\/a>\n<div class=\"kb-contact\">\n<script data-accent=\"ff4a1f\" data-height=\"790px\" data-title=\"Contact us\" data-width=\"100%\" defer=\"\" src=\"https:\/\/chatgram-embed.brandid.app\/embed\/v1\/chatgram-embed-loader.js\"><\/script>\n<\/div>\n<\/section>\n<script>\ndocument.querySelectorAll('#settings .kb-q').forEach(function(q){\n  q.addEventListener('click', function(){\n    var item = q.closest('.kb-item');\n    var a = item.querySelector('.kb-a');\n    var open = item.classList.toggle('open');\n    q.setAttribute('aria-expanded', open ? 'true' : 'false');\n    a.style.maxHeight = open ? a.scrollHeight + 'px' : '0';\n  });\n});\nwindow.addEventListener('resize', function(){\n  document.querySelectorAll('#settings .kb-item.open .kb-a').forEach(function(a){ a.style.maxHeight = a.scrollHeight + 'px'; });\n});\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Help Center\/ Settings &amp; Public Help Account Settings Settings &amp; Public Help Profile settings, connected accounts, notifications, privacy, danger zone, System Messages support chat, and the public \/help center. See it in actionTour of Plans, Rewards and Settings 2.19 Settings, profile, connected accounts, notifications, privacy, danger zone Route: \/settings, sidebar item Settings. Profile (\/settings#profile) Edit [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":585,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-633","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Settings &amp; Public Help - DMpro Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/settings\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Settings &amp; Public Help - DMpro Blog\" \/>\n<meta property=\"og:description\" content=\"Help Center\/ Settings &amp; Public Help Account Settings Settings &amp; Public Help Profile settings, connected accounts, notifications, privacy, danger zone, System Messages support chat, and the public \/help center. 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