{"id":632,"date":"2026-11-07T10:49:05","date_gmt":"2026-11-07T15:49:05","guid":{"rendered":"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/faq\/"},"modified":"2026-11-07T10:49:05","modified_gmt":"2026-11-07T15:49:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<!--\n  ============================================================================\n  PAGE: Frequently Asked Questions\n  SLUG: faq\n  URL:  https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/faq\n  ============================================================================\n-->\n<style>\n.kb-page{\n  --coral:#EE6055; --mint:#3DE8B7; --ink:#1A1A1A; --paper:#FAFAF7; --pen:#5F5E5A;\n  --yellow:#F8E170; --blue:#365eff; --line:#ececec;\n  font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;\n  color:var(--ink); line-height:1.62; 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min-height:790px;}\n\n.kb-page .kb-fig{margin:14px 0 18px;}\n.kb-page .kb-fig img{display:block; width:100%; height:auto; border:1px solid var(--line); border-radius:12px; box-shadow:0 6px 24px rgba(0,0,0,.08);}\n.kb-page .kb-fig figcaption{font-size:13px; color:var(--pen); margin-top:8px; text-align:center;}\n.kb-page .kb-demo{margin:22px 0 18px;}\n.kb-page .kb-demo-tag{display:inline-block; background:var(--coral); color:#fff; font-weight:700; font-size:12px; letter-spacing:.06em; text-transform:uppercase; padding:4px 10px; border-radius:999px; margin-bottom:8px;}\n.kb-page .kb-notice{margin:18px 0 6px; padding:14px 18px; border-radius:12px; background:#fff8e1; border:1px solid #f3dd8a; font-size:15px;}\n.kb-page .kb-notice strong{color:#1A1A1A;}\n<\/style>\n<section class=\"kb-page\" id=\"faq\">\n<nav aria-label=\"Breadcrumb\" class=\"kb-crumb\">\n<a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/\">Help Center<\/a><span>\/<\/span>\n    Frequently Asked Questions\n  <\/nav>\n<header class=\"kb-head\">\n<span class=\"kb-eyebrow\">FAQ<\/span>\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"kb-lead\">Comprehensive answers to the most common questions across all DMpro topics.<\/p>\n<\/header>\n<div class=\"kb-acc\">\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">Getting started &amp; onboarding<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: What is DMpro?<\/h3>\n<p>DMpro is a multi-platform social media automation platform by brandID. Connect Instagram, TikTok, LinkedIn, Facebook, WhatsApp, Telegram, and Discord, build visual campaign flows, and automate DMs, comment replies, and webhook actions. ### Q: Which platforms does DMpro support? Seven platforms: Instagram, TikTok, LinkedIn, Facebook (Messenger), <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/whatsapp\/\">WhatsApp Business<\/a>, Telegram, and Discord bots. ### Q: Do I need a paid plan to start? No. The <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/plans-billing\/\">Free plan<\/a> includes 250 conversations per month, unlimited <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/settings\/\">connected accounts<\/a>, unlimited campaigns, and $3 in monthly AI credits. ### Q: How do I create an account? Visit https:\/\/dmpro.brandid.app\/signin and sign up with email\/password, <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/auth-onboarding\/\">magic link<\/a>, Google, Instagram-only, or TikTok-only authentication. ### Q: What happens after I sign up? New users land on Onboarding at \/onboarding to connect social accounts, then proceed to the dashboard or template picker. ### Q: Can I skip onboarding? Yes. Click Skip for now on \/onboarding. Connect accounts later from Settings \u2192 Connected accounts at \/settings#accounts. ### Q: Where is the dashboard? Click Overview in the sidebar or navigate to \/dashboard for <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/dashboard\/\">live activity<\/a>, usage meters, and performance charts. ### Q: How do I create my first campaign? Click + New campaign from Overview or Campaigns, pick a platform, configure trigger and flow steps, then click Publish campaign. ### Q: Is there a mobile app? DMpro is a web app optimized for mobile browsers. Install as PWA using dmpro-app-icon-ios-coral.svg and dmpro-android-adaptive-icon.svg assets. ### Q: Where can I get help? Browse \/help without login, chat via System Messages at \/system-messages, or email support@brandid.app. ### Q: What is a conversation in DMpro billing? One unique person you message within a 30-day rolling window counts as one conversation regardless of message count. ### Q: Can agencies use DMpro? Yes. Pro and Enterprise plans support unlimited team seats, multi-account campaigns, and collaborator invitations for agency workflows.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">Account &amp; authentication<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: How do I reset my password?<\/h3>\n<p>Go to \/reset-password from the sign-in page, enter your email, and click the link in the reset email. ### Q: How do magic links work? Enter your email on \/signin, receive a link valid for 15 minutes, click it to authenticate at \/signin\/verify. ### Q: Can I sign in with Instagram only? Yes. <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/auth-onboarding\/\">Instagram-only sign-in<\/a> at \/signin creates a DMpro account linked to your Instagram Professional profile via \/signin\/instagram\/callback. ### Q: Can I sign in with TikTok only? Yes. <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/auth-onboarding\/\">TikTok-only sign-in<\/a> links your TikTok business account via \/signin\/tiktok\/callback. ### Q: How do I connect Google sign-in? Click Continue with Google on \/signin. Callback route: \/signin\/google\/callback. ### Q: How do I sign out? Open Settings at \/settings and use the Sign out option in the profile or account menu. ### Q: How do I change my email? Settings \u2192 Profile at \/settings#profile. Update email and verify if prompted. ### Q: How do I delete my account? Settings \u2192 Danger zone at \/settings#danger. Type the confirmation phrase. This permanently deletes all data and cancels billing. ### Q: Can I export my data before deleting? Yes. Settings \u2192 Privacy &amp; data at \/settings#privacy offers a JSON data export download. ### Q: How many team members can I add? Free: 1 seat. Pro and Enterprise: unlimited team seats with no per-seat fees. ### Q: How do I invite teammates to my workspace? Click Invite others in the sidebar footer or manage workspace invites at \/invite for DMpro workspace access. ### Q: What email does DMpro send from? Transactional emails use brandID\/DMpro branding with dmpro-social-banner.svg header. Check spam if missing verification or magic link emails. ### Q: What is two-step verification? An optional extra sign-in step that emails you a one-time code after your password. Turn it on or off from Settings. ### Q: I&#8217;m not receiving my two-step code, what do I do? Check spam, wait a minute for delivery, and confirm your account email is correct and accessible. If codes still don&#8217;t arrive, contact support@brandid.app to verify your identity and regain access.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">Instagram &amp; Meta<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: How do I connect Instagram?<\/h3>\n<p>Settings \u2192 <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/settings\/\">Connected accounts<\/a> \u2192 + Connect Instagram, or Connect with Instagram on \/onboarding. Requires Instagram Business\/Creator linked to a <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/facebook\/\">Facebook Page<\/a>. ### Q: What Instagram triggers are available? <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/campaign-builder\/\">Comment on Post<\/a>, Direct Message, Story Reply, Mention in Post, Mention in Reel, and Mention in Story. ### Q: What is <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/instagram\/\">comment-to-DM<\/a> automation? When a fan comments your keyword on a Post or Reel, DMpro sends an automated DM with your link, products, or message. ### Q: How many private replies can I send per comment? One private reply per comment, Meta platform limit enforced by DMpro. ### Q: Can I reply publicly to comments? Yes. Use the Reply on comment action for public responses on Posts and Reels. ### Q: What is Must follow account? A ground rule for DM and story triggers that skips fans who do not follow your Instagram account. ### Q: Can I send product cards in Instagram DMs? Yes. Use Send products or Send cards with Meta Commerce catalog (up to 10 products per message). ### Q: Can I share an Instagram post in DM? Yes. Use the Send Instagram post action (MEDIA_SHARE) to share a post inside a DM thread. ### Q: What OAuth scopes does Instagram require? instagram_basic, instagram_manage_messages, pages_show_list, pages_manage_metadata, pages_read_engagement. ### Q: Why did my Instagram connection disconnect? Common causes: password change, Page role removed, Meta token expiry, or app deauthorized in Facebook Settings. Reconnect at \/settings#accounts. ### Q: Can I limit triggers to one specific post? Yes. In trigger inspector, set Post scope to Specific post and paste the post URL or pick from recent posts. ### Q: Does DMpro support Instagram Reels? Yes. Comment on Post trigger covers both feed posts and Reels.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">TikTok<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: How do I connect TikTok?<\/h3>\n<p>Click Connect with TikTok on \/onboarding or \/settings#accounts. Requires <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/tiktok\/\">TikTok Business Messaging<\/a> authorization. ### Q: What triggers work on TikTok? Direct Message only. TikTok does not support comment automation via DMpro. ### Q: Can I send images in TikTok DMs? No. TikTok campaigns support text-only Send DM actions. ### Q: Can I use affiliate links on TikTok? Yes. Insert {{affiliate_link}} in Send DM text, DMpro generates tracked URLs. ### Q: Does TikTok support <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/affiliate-ai\/\">AI Response<\/a>? Yes. AI Response is available in the TikTok builder palette, with one-time and continuous modes, for Comment on post and Direct message flows. ### Q: Can I invite TikTok collaborators? Yes on Pro+. Invite other users&#8217; TikTok accounts to shared campaigns via \/campaigns\/invitations.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">LinkedIn<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: How do I connect LinkedIn?<\/h3>\n<p>Connect with LinkedIn at \/settings#accounts. You must be an admin of the LinkedIn Company Page. ### Q: What triggers work on LinkedIn? <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/campaign-builder\/\">Comment on Post<\/a> only, LinkedIn Community Management webhooks support comment events. ### Q: Can DMpro send LinkedIn DMs? Send DM appears in the palette but is Coming soon, LinkedIn partner API pending. Currently disabled. ### Q: How do I reply to LinkedIn comments? Use Reply on comment action in \/campaigns\/linkedin\/new flows. ### Q: Can I send webhooks from LinkedIn campaigns? Yes. Call webhook POSTs commenter data, post URN, and comment text to your URL. ### Q: Why is my LinkedIn campaign not firing? Verify you are Page admin, campaign is Active, keyword matches comment text, and post scope includes the target post.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">Facebook &amp; Messenger<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: How do I connect Facebook?<\/h3>\n<p>Click Connect with Meta on \/onboarding or \/settings#accounts. Select a <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/facebook\/\">Facebook Page<\/a> you administer. ### Q: What Facebook triggers exist? Comment on Page Post, Direct Message, Postback button, Messenger referral, and Lead ad form. ### Q: What is the Messenger 24-hour window? Automated free-form replies are allowed within 24 hours of the user&#8217;s last message. ### Q: Can I use Click-to-Messenger ads? Yes. Use Messenger referral trigger with optional ref parameter matching your ad. ### Q: Can I automate lead form follow-ups? Yes. Lead ad form trigger starts a flow when users submit Facebook Lead Ads forms. ### Q: Does Facebook support product cards? Yes. Send products via Meta Commerce catalog, same as Instagram. ### Q: Can I send button templates in Messenger? Yes. Use Send buttons action, up to 3 quick-reply buttons per message. ### Q: What is a postback trigger? Fires when a user taps a Messenger postback button with a matching payload string.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">WhatsApp<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: How do I connect WhatsApp?<\/h3>\n<p>Settings \u2192 <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/settings\/\">Connected accounts<\/a> \u2192 Connect WhatsApp. Not available on onboarding cards. Requires <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/whatsapp\/\">WhatsApp Business<\/a> Account via Meta. ### Q: What triggers work on WhatsApp? Direct Message only with keyword matching. ### Q: What is the 24-hour WhatsApp window? Free-form session messages allowed within 24 hours of the user&#8217;s last inbound message. Outside window requires approved templates in Meta Business Manager. ### Q: Can I send stickers on WhatsApp? Yes. Send sticker action accepts WebP files up to 500 KB. ### Q: Can I send location and contacts? Yes. Send location (map pin) and Send contact (vCard) actions are in the WhatsApp palette. ### Q: What is the WhatsApp message character limit? Send message supports up to 4,096 characters per step. ### Q: Can I send product catalogs on WhatsApp? Yes. Send products pulls from Meta Commerce catalog, up to 10 products. ### Q: How many attachments per step? One file per Send attachment step. Chain multiple steps for multiple files.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">Telegram<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: How do I connect Telegram?<\/h3>\n<p>Create a bot via @<a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/telegram\/\">BotFather<\/a>, copy the token, paste into Connect Telegram modal at \/settings#accounts. ### Q: What Telegram triggers exist? Start menu button, Received message, and Referral deep link (\/start payload). ### Q: What are referral deep links? URLs like https:\/\/t.me\/YourBot?start=campaign_id that start flows with a specific payload. ### Q: Can Telegram bots send invoices? Yes. Send invoice action supports Telegram Payments when configured in BotFather. ### Q: Can I send GIFs and stickers? Yes. Send GIF and Send sticker actions are available in the Telegram palette. ### Q: Does Telegram support <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/affiliate-ai\/\">AI Response<\/a>? Yes. AI Response block available with one-time and continuous modes. ### Q: How do Branch blocks work on Telegram? Branch uses button-based paths, configure button options that fan taps to route flow. ### Q: Do I need OAuth for Telegram? No. Telegram uses a BotFather bot token, not OAuth.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">Discord<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\">\n<h3>Q: How do I connect Discord?<\/h3>\n<p>Create a Discord application and bot in the Discord Developer Portal, then paste the bot token into Connect Discord at \/settings#accounts. There is no OAuth sign-in flow for Discord, connection is by bot token only.<\/p>\n<h3>Q: What Discord triggers are available?<\/h3>\n<p>Start menu (slash <code>\/start<\/code>, with an optional referral value), Received message (keyword DM, guild channel message, or both), Component press (button or select menu tap), Member join, and Voice join\/leave.<\/p>\n<h3>Q: Do I need to turn on the Gateway for Discord automations?<\/h3>\n<p>It depends on the trigger. Slash <code>\/start<\/code> and button\/select taps work without the Gateway turned on. Keyword DMs, guild channel messages, member-join welcomes, and voice join\/leave triggers all need the Gateway connection on, since those arrive over a different real-time channel than slash commands and component taps.<\/p>\n<h3>Q: What&#8217;s the Discord message character limit?<\/h3>\n<p>2,000 characters per DM or channel message step. That&#8217;s lower than Telegram&#8217;s 4,096-character limit, so long messages may need to be shortened or split into steps.<\/p>\n<h3>Q: Can I send buttons, embeds, or forms on Discord?<\/h3>\n<p>Yes. Discord actions include buttons (up to 5 rows of 5), select menus, rich embeds, modals (pop-up forms), and stickers, alongside regular text and media DMs.<\/p>\n<h3>Q: Does Discord support product cards or location\/contact sends?<\/h3>\n<p>No. Product cards, location, contact, invoice, GIF, and media-album actions are not supported on Discord, even if a step like that can still be added to the flow.<\/p>\n<h3>Q: Does Discord support <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/affiliate-ai\/\">AI Response<\/a>?<\/h3>\n<p>Yes. Discord is one of the platforms with native AI Response support, alongside Instagram, TikTok, and Telegram.<\/p>\n<h3>Q: Can I track referrals on Discord like Telegram&#8217;s deep links?<\/h3>\n<p>Discord doesn&#8217;t have a separate referral-URL trigger. Instead, add a <code>ref<\/code> value to the <code>\/start<\/code> slash command (a keyword plus up to 3 custom field keys, max 64 characters) to track where a member came from.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">Campaigns &amp; flow builder<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: How do I pause a campaign?<\/h3>\n<p>On \/campaigns, open the campaign \u00e2\u2039\u00af menu and select Pause. Resume when ready. ### Q: What blocks publish? Missing trigger, empty action steps, no connected account, validation errors (red banner), or pending collaborator invites. ### Q: What is the validation banner? Top-of-builder banner listing errors (red, block publish) and warnings (amber) with fix links to \/help articles. ### Q: Can Free users run multiple accounts in one campaign? No. Free allows 1 social account per campaign. Pro allows unlimited accounts per campaign. ### Q: What is live preview? Right panel in builder showing fan-side mock UI of your flow messages and buttons. ### Q: What is Frequency cap? Logic block limiting how many times one fan can enter a flow within a configured period. ### Q: What is Delay? Logic block waiting seconds, minutes, hours, or days before the next step executes. ### Q: What is Branch? Logic block letting fans pick paths via buttons or keyword choices (wait_for_choice). ### Q: Can I save my flow as a template? Yes. Click Save template in the builder header. Find it on \/templates under My templates. ### Q: How do I duplicate a campaign? On \/campaigns, \u00e2\u2039\u00af menu \u2192 Duplicate. Opens new draft with copied flow. ### Q: What is post scope? Trigger setting limiting which posts activate the campaign: all, specific, or next post only. ### Q: What happens when I hit conversation limits? Free: overage at $0.08\/conversation after 250. Pro: overage at 3\u00d7 tier rate. Meters on \/dashboard show usage.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">Templates<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: Where are templates?<\/h3>\n<p>Sidebar \u2192 Templates at \/templates. ### Q: Can I use templates on Free? Yes. Unlimited templates on all plans. ### Q: How do onboarding templates work? After connecting an account on \/onboarding, Continue opens \/templates?source=onboarding with filtered starters. ### Q: Can I delete custom templates? Yes. \u00e2\u2039\u00af menu \u2192 Delete on your template card on \/templates. ### Q: Are starter templates editable? Yes. Use template pre-loads the flow, customize everything before Publish.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">Integrations &amp; catalogs<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: Where are integrations?<\/h3>\n<p>Sidebar \u2192 Integrations at \/integrations. ### Q: Which stores connect natively? Shopify, WooCommerce, Etsy, Squarespace, Wix, Gumroad, BigCommerce, Magento, Printful, and more. ### Q: How do I upload a custom product catalog? Integrations \u2192 Custom catalog \u2192 upload CSV with title, URL, image, price columns. ### Q: What is Meta Commerce? Product catalog linked from Meta Commerce Manager for Instagram, Facebook, and WhatsApp Send products actions. ### Q: Do affiliate networks integrate? Yes. Amazon Associates, ShareASale, Impact, Rakuten, CJ Affiliate, Awin, ClickBank, and others listed under Affiliate networks tab. ### Q: Where does Shopify OAuth return? After connecting, you return to \/integrations\/shopify with sync status. ### Q: Can I disconnect a store? Yes. \u00e2\u2039\u00af \u2192 Disconnect on \/integrations. Campaigns keep last-synced product IDs until edited. ### Q: How often do catalogs sync? Automatic scheduled sync. Click Sync now on the integration card for manual refresh.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">Billing &amp; plans<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: Where do I manage billing?<\/h3>\n<p>Sidebar \u2192 Plans at \/plans. Stripe Customer Portal via Manage subscription. ### Q: What does Free include? 250 conversations\/month, unlimited <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/settings\/\">connected accounts<\/a>, 1 account per campaign, $3 AI credits\/month, 1 team seat, instant live support. ### Q: What does Pro include? Unlimited seats, multi-account campaigns, collaboration invites, Build Your Plan conversation slider, pay-per-token AI, priority support. ### Q: How do I upgrade? Click Upgrade in sidebar or Plans \u2192 Upgrade to Pro \u2192 <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/plans-billing\/\">Stripe Checkout<\/a>. ### Q: How do I downgrade? Plans \u2192 Manage subscription \u2192 downgrade in Stripe portal. Takes effect at period end. ### Q: What is conversation overage on Free? $0.08 per conversation after the 250 monthly cap. ### Q: What is Pro overage? 3\u00d7 your selected tier&#8217;s per-conversation rate. ### Q: How do gift codes work? Redeem at \/gift. Applies plan upgrade or credits instantly. ### Q: When do AI credits reset? Free: monthly on billing anniversary. Included $3 credits refresh each cycle. ### Q: Can I get Enterprise pricing? Click Contact sales on Enterprise card, SSO, white-label, dedicated CSM, custom AI. ### Q: Does DMpro charge per connected account? No. Unlimited social accounts on every plan with no per-account fees. ### Q: Is Stripe secure? Yes. DMpro uses Stripe Checkout and Customer Portal, card data never touches DMpro servers.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">AI features<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: What is AI Response?<\/h3>\n<p>Palette block that generates replies using AI based on your instructions and optional context files. ### Q: One-time vs continuous AI? One time: single reply per trigger. Continuous: multi-turn conversation with 1&#8243;100 follow-ups and idle timeout. ### Q: Which platforms support <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/affiliate-ai\/\">AI Response<\/a>? Instagram, TikTok, Telegram, and Discord in the builder palette. Not currently available on LinkedIn, Facebook, or WhatsApp. ### Q: How are AI credits billed? Free: $3\/month included (~500 DMs). Pro: OpenAI passthrough pay-per-token, typically $5&#8243;15\/mo. ### Q: What happens when AI credits run out? Campaigns with AI steps pause. Validation shows AI limit reached. Top up on \/plans or wait for reset. ### Q: Can I upload FAQ documents for AI? Yes. Add context files (.txt, catalog exports) in AI Response inspector.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">Collaboration &amp; invitations<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: What are campaign invitations?<\/h3>\n<p>Pro+ feature to invite other users&#8217; Instagram, TikTok, or Telegram accounts into shared campaigns. ### Q: Where do I manage invites? Sidebar \u2192 Invitations at \/campaigns\/invitations. ### Q: What is wait for invites? Start mode blocking Publish until all invited collaborators accept at \/campaign-invite. ### Q: Can Free users invite collaborators? No. Influencer &amp; brand collaboration is excluded on Free, upgrade to Pro. ### Q: How do email invites work? Campaign manage \u2192 Invite collaborators \u2192 enter email \u2192 recipient accepts via \/campaign-invite link.<\/p><\/div><\/div>\n<\/div>\n<div class=\"kb-item\">\n<button aria-expanded=\"false\" class=\"kb-q\"><svg class=\"kb-qi\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" viewbox=\"0 0 24 24\"><path d=\"M12 5v14M5 12h14\"><\/path><\/svg><span class=\"kb-qt\">Technical troubleshooting<\/span><\/button>\n<div class=\"kb-a\"><div class=\"kb-a-inner\"><h3>Q: Why is my campaign not sending?<\/h3>\n<p>Check: campaign Active, account Connected, keyword matches, post scope correct, not paused by frequency cap or AI limit. ### Q: Why do I see Ignored webhook in Conversations? Inbound event did not match any active campaign, usually keyword mismatch or paused campaign. ### Q: <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/troubleshooting\/\">OAuth popup blocked<\/a>? Allow popups for dmpro.brandid.app in browser settings. Retry Connect from \/settings#accounts. ### Q: Publish button disabled? Fix red validation banner items: missing trigger, empty steps, no account, pending invites. ### Q: Instagram disconnected overnight? Meta tokens expire. Reconnect at \/settings#accounts. Enable pause alerts in Notifications. ### Q: Webhook not receiving data? Verify HTTPS URL, check server logs, use Send test webhook in Call webhook inspector. ### Q: <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/affiliate-ai\/\">Affiliate link<\/a> not tracking? Ensure {{affiliate_link}} token used and affiliate source configured in campaign inspector. ### Q: WhatsApp message failed outside 24h? User must message first to open session window. Outside window requires Meta-approved templates. ### Q: <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/telegram\/\">Telegram bot<\/a> not responding? Verify token valid, webhook registered (auto on connect), campaign Active, keyword matches. ### Q: How do I contact support? <a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/settings\/\">System Messages<\/a> at \/system-messages, email support@brandid.app, or \/help articles.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"kb-related\">\n<h2>Related articles<\/h2>\n<ul>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/ai-assistant-mcp\/\">AI Assistant (MCP) \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/#how-to-guides\">How-To Guides \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/getting-started\">Getting Started with DMpro \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/troubleshooting\">Troubleshooting \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/plans-billing\">Plans &amp; Billing \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/instagram\">Instagram Automation \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/campaign-builder\">Campaign Flow Builder \u2192<\/a><\/li>\n<li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/discord\">Discord Automation \u2192<\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"kb-cta\">\n<h3>Still stuck? We&#8217;re happy to help.<\/h3>\n<p>Create your DMpro account, see pricing, or reach out to support directly.<\/p>\n<div class=\"kb-cta-btns\">\n<a class=\"kb-btn kb-btn-coral\" href=\"https:\/\/dmpro.brandid.app\/signin\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"><\/path><\/svg>Create Free Account<\/a>\n<a class=\"kb-btn kb-btn-ghost\" href=\"https:\/\/dmpro.brandid.app\/\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><rect height=\"18\" rx=\"2\" width=\"18\" x=\"3\" y=\"4\"><\/rect><path d=\"M3 10h18\"><\/path><\/svg>See Plans<\/a>\n<a class=\"kb-btn kb-btn-ghost\" href=\"https:\/\/brandid.app\/contact-us\/\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"><\/path><\/svg>Contact Support<\/a>\n<\/div>\n<\/div>\n<a class=\"kb-back\" href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/\"><svg fill=\"none\" height=\"16\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\" width=\"16\"><path d=\"m15 18-6-6 6-6\"><\/path><\/svg>Back to Help Center<\/a>\n<div class=\"kb-contact\">\n<script data-accent=\"ff4a1f\" data-height=\"790px\" data-title=\"Contact us\" data-width=\"100%\" defer=\"\" src=\"https:\/\/chatgram-embed.brandid.app\/embed\/v1\/chatgram-embed-loader.js\"><\/script>\n<\/div>\n<\/section>\n<script>\ndocument.querySelectorAll('#faq .kb-q').forEach(function(q){\n  q.addEventListener('click', function(){\n    var item = q.closest('.kb-item');\n    var a = item.querySelector('.kb-a');\n    var open = item.classList.toggle('open');\n    q.setAttribute('aria-expanded', open ? 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Connect Instagram, TikTok, LinkedIn, Facebook, WhatsApp, Telegram, and Discord, build visual campaign flows, and automate DMs, comment [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":585,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-632","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - DMpro Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - DMpro Blog\" \/>\n<meta property=\"og:description\" content=\"Help Center\/ Frequently Asked Questions FAQ Frequently Asked Questions Comprehensive answers to the most common questions across all DMpro topics. 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