{"id":596,"date":"2026-11-07T10:47:50","date_gmt":"2026-11-07T15:47:50","guid":{"rendered":"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-redeem-a-gift-code\/"},"modified":"2026-11-07T10:47:50","modified_gmt":"2026-11-07T15:47:50","slug":"how-to-redeem-a-gift-code","status":"publish","type":"page","link":"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-redeem-a-gift-code\/","title":{"rendered":"How to redeem a gift code"},"content":{"rendered":"\n<!--\n DMpro Help Center: How-To\n URL: https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-redeem-a-gift-code\/\n-->\n<style>\n.kb-page{\n  --coral:#EE6055; --mint:#3DE8B7; --ink:#1A1A1A; --paper:#FAFAF7; --pen:#5F5E5A;\n  --yellow:#F8E170; --blue:#365eff; --line:#ececec;\n  font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;\n  color:var(--ink); line-height:1.62; max-width:840px; margin:0 auto; padding:0 20px 72px; box-sizing:border-box;\n}\n.kb-page *{box-sizing:border-box;}\n.kb-page a{color:var(--blue); 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border-radius:12px; background:#fff8e1; border:1px solid #f3dd8a; font-size:15px;}\n.kb-page .kb-notice strong{color:#1A1A1A;}\n<\/style>\n\n<section class=\"kb-page\" id=\"kb-howto\">\n<nav class=\"kb-crumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/\">Help Center<\/a><span>\/<\/span><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/#how-to-guides\">How-To Guides<\/a><span>\/<\/span>How to redeem a gift code<\/nav>\n<header class=\"kb-head\"><span class=\"kb-eyebrow\">Account and plans<\/span><h1>How to redeem a gift code<\/h1><p class=\"kb-lead\">Enter a gift code to upgrade your plan or add credits, and check what you received and for how long.<\/p><div class=\"kb-meta\"><span>5 steps<\/span><span>With screenshots<\/span><span>Updated October 2026<\/span><\/div><\/header>\n<div class=\"kb-needs\"><h2>Before you start<\/h2><ul><li>A gift code from an email or a promotion<\/li><li>To be signed in to the DMpro account that should receive it<\/li><\/ul><\/div>\n<div class=\"kb-steps\">\n<section class=\"kb-step\" id=\"step-1\"><div class=\"kb-step-n\">1<\/div><div class=\"kb-step-b\"><h2>Find your code<\/h2><p>Gift codes arrive by email or with a promotion. Copy it exactly, or type it carefully. Make sure you are signed in to the DMpro workspace that should get the plan, because the benefit goes to the account you redeem it in.<\/p><p>If the code came in an email, copy it from the email rather than retyping it. Letters like O and 0 or I and l are easy to mix up. If you have several DMpro accounts, for example a personal one and a client one, decide which one should be upgraded before you continue.<\/p><\/div><\/section>\n<section class=\"kb-step\" id=\"step-2\"><div class=\"kb-step-n\">2<\/div><div class=\"kb-step-b\"><h2>Open the gift page<\/h2><p>Open <a href=\"https:\/\/dmpro.brandid.app\/gift\">dmpro.brandid.app\/gift<\/a> in your browser while signed in. This page is separate from Plans and is not in the sidebar. A shortcut: if you are upgrading anyway, you can enter the code during Stripe checkout on the Plans page instead.<\/p><\/div><\/section>\n<section class=\"kb-step\" id=\"step-3\"><div class=\"kb-step-n\">3<\/div><div class=\"kb-step-b\"><h2>Enter the code and click Redeem<\/h2><p>Type the code into the field and click <strong>Redeem<\/strong>.<\/p><div class=\"kb-warn\"><p>Redeeming applies the gift to your account straight away, and a code usually works once. Check the spelling and the account before you click.<\/p><\/div><p>If the page says the code is not valid, do not keep trying variations. Check the expiry date in the original message, then see the fixes below.<\/p><\/div><\/section>\n<section class=\"kb-step\" id=\"step-4\"><div class=\"kb-step-n\">4<\/div><div class=\"kb-step-b\"><h2>Read the confirmation<\/h2><p>The confirmation tells you the new plan tier and, if there is one, when it expires. Some gifted plans are one time: they end on the date shown and your account goes back to Free. Others renew automatically, which needs a payment method on file. The confirmation says which one you got.<\/p><\/div><\/section>\n<section class=\"kb-step\" id=\"step-5\"><div class=\"kb-step-n\">5<\/div><div class=\"kb-step-b\"><h2>Check your plan<\/h2><p>Open <strong>Plans<\/strong> in the sidebar. The banner at the top shows which plan your account is on, and the Overview page shows your conversations and AI credits for the month. For example, if a gift moved you from Free to Pro, the banner and the sidebar should name Pro, and the conversation limit on Overview should match your new plan.<\/p><figure class=\"kb-fig\"><img decoding=\"async\" src=\"https:\/\/dmpro.brandid.app\/blog\/wp-content\/uploads\/2026\/11\/dmpro-kb-dm-plans-cards.jpg\" alt=\"The Plans page, where the banner at the top shows which plan your account is on.\" loading=\"lazy\" width=\"1511\" height=\"722\"><figcaption>The Plans page, where the banner at the top shows which plan your account is on.<\/figcaption><\/figure><\/div><\/section>\n<\/div>\n<div class=\"kb-box\"><h2>Tips<\/h2><ul><li>Gift codes are not the same as reward prizes. Rewards use the score you earn on the Rewards page.<\/li><li>If your gifted plan is one time, add a reminder before it ends so your campaigns are not surprised by the move back to Free limits.<\/li><li>Do not share your code in public. Anyone who redeems it first gets the benefit.<\/li><\/ul><\/div>\n<div class=\"kb-box\"><h2>If something goes wrong<\/h2><details class=\"kb-prob\"><summary>Redeem fails.<\/summary><div><p>The code may have expired or already been used. Check the spelling and the expiry date, then contact the person who sent it or message support from System Messages.<\/p><\/div><\/details><details class=\"kb-prob\"><summary>My account went back to Free.<\/summary><div><p>A one time gifted plan expires on the date in your confirmation and reverts to Free. Upgrade on Plans to stay on Pro.<\/p><\/div><\/details><details class=\"kb-prob\"><summary>I want to use the code while upgrading.<\/summary><div><p>On the Plans page start the upgrade, and enter the code on the Stripe checkout page.<\/p><\/div><\/details><\/div>\n<div class=\"kb-box\"><h2>Related how-to guides<\/h2><ul class=\"kb-cards\"><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-compare-plans-and-upgrade\/\">How to compare plans and upgrade<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-turn-on-overage-billing\/\">How to turn on overage billing<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-rewards\/\">How to use Rewards<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-read-your-overview-dashboard\/\">How to read your Overview dashboard<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-sign-in-to-dmpro\/\">How to sign in to DMpro and finish onboarding<\/a><\/li><\/ul><\/div>\n<div class=\"kb-related\"><h2>Help Center articles<\/h2><ul><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/plans-billing\/\">Plans &amp; Billing &rarr;<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/rewards\/\">Rewards &rarr;<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/troubleshooting\/\">Troubleshooting &rarr;<\/a><\/li><\/ul><\/div>\n<div class=\"kb-cta\">\n<h3>Still stuck? We&#8217;re happy to help.<\/h3>\n<p>Create your DMpro account, see pricing, or reach out to support directly.<\/p>\n<div class=\"kb-cta-btns\">\n<a class=\"kb-btn kb-btn-coral\" href=\"https:\/\/dmpro.brandid.app\/signin\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"><\/path><\/svg>Create Free Account<\/a>\n<a class=\"kb-btn kb-btn-ghost\" href=\"https:\/\/dmpro.brandid.app\/\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><rect height=\"18\" rx=\"2\" width=\"18\" x=\"3\" y=\"4\"><\/rect><path d=\"M3 10h18\"><\/path><\/svg>See Plans<\/a>\n<a class=\"kb-btn kb-btn-ghost\" href=\"https:\/\/brandid.app\/contact-us\/\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"><\/path><\/svg>Contact Support<\/a>\n<\/div>\n<\/div>\n\n<a class=\"kb-back\" href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/#how-to-guides\"><svg viewBox=\"0 0 24 24\" width=\"16\" height=\"16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"m15 18-6-6 6-6\"\/><\/svg>All how-to guides<\/a>\n<\/section>\n<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"HowTo\", \"name\": \"How to redeem a gift code\", \"description\": \"Enter a gift code to upgrade your plan or add credits, and check what you received and for how long.\", \"step\": [{\"@type\": \"HowToStep\", \"position\": 1, \"name\": \"Find your code\", \"text\": \"Gift codes arrive by email or with a promotion. Copy it exactly, or type it carefully. Make sure you are signed in to the DMpro workspace that should get the plan, because the benefit goes to the account you redeem it in. If the code came in an email, copy it from the email rather than retyping it. Letters like O and 0 or I and l are easy to mix up. If you have several DMpro accounts, for example a personal one and a client one, decide which one should be upgraded before you continue.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-redeem-a-gift-code\/#step-1\"}, {\"@type\": \"HowToStep\", \"position\": 2, \"name\": \"Open the gift page\", \"text\": \"Open dmpro.brandid.app\/gift in your browser while signed in. This page is separate from Plans and is not in the sidebar. A shortcut: if you are upgrading anyway, you can enter the code during Stripe checkout on the Plans page instead.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-redeem-a-gift-code\/#step-2\"}, {\"@type\": \"HowToStep\", \"position\": 3, \"name\": \"Enter the code and click Redeem\", \"text\": \"Type the code into the field and click Redeem . Redeeming applies the gift to your account straight away, and a code usually works once. Check the spelling and the account before you click. If the page says the code is not valid, do not keep trying variations. Check the expiry date in the original message, then see the fixes below.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-redeem-a-gift-code\/#step-3\"}, {\"@type\": \"HowToStep\", \"position\": 4, \"name\": \"Read the confirmation\", \"text\": \"The confirmation tells you the new plan tier and, if there is one, when it expires. Some gifted plans are one time: they end on the date shown and your account goes back to Free. Others renew automatically, which needs a payment method on file. The confirmation says which one you got.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-redeem-a-gift-code\/#step-4\"}, {\"@type\": \"HowToStep\", \"position\": 5, \"name\": \"Check your plan\", \"text\": \"Open Plans in the sidebar. The banner at the top shows which plan your account is on, and the Overview page shows your conversations and AI credits for the month. 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