{"id":590,"date":"2026-11-07T10:47:33","date_gmt":"2026-11-07T15:47:33","guid":{"rendered":"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-turn-on-overage-billing\/"},"modified":"2026-11-07T10:47:33","modified_gmt":"2026-11-07T15:47:33","slug":"how-to-turn-on-overage-billing","status":"publish","type":"page","link":"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-turn-on-overage-billing\/","title":{"rendered":"How to turn on overage billing"},"content":{"rendered":"\n<!--\n DMpro Help Center: How-To\n URL: https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-turn-on-overage-billing\/\n-->\n<style>\n.kb-page{\n  --coral:#EE6055; --mint:#3DE8B7; --ink:#1A1A1A; --paper:#FAFAF7; --pen:#5F5E5A;\n  --yellow:#F8E170; --blue:#365eff; --line:#ececec;\n  font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;\n  color:var(--ink); line-height:1.62; max-width:840px; margin:0 auto; padding:0 20px 72px; box-sizing:border-box;\n}\n.kb-page *{box-sizing:border-box;}\n.kb-page a{color:var(--blue); 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border-radius:12px; background:#fff8e1; border:1px solid #f3dd8a; font-size:15px;}\n.kb-page .kb-notice strong{color:#1A1A1A;}\n<\/style>\n\n<section class=\"kb-page\" id=\"kb-howto\">\n<nav class=\"kb-crumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/\">Help Center<\/a><span>\/<\/span><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/#how-to-guides\">How-To Guides<\/a><span>\/<\/span>How to turn on overage billing<\/nav>\n<header class=\"kb-head\"><span class=\"kb-eyebrow\">Account and plans<\/span><h1>How to turn on overage billing<\/h1><p class=\"kb-lead\">Decide whether DMpro should keep your automations running past your monthly limits, and turn on paid overage for conversations or AI credits.<\/p><div class=\"kb-meta\"><span>7 steps<\/span><span>With screenshots<\/span><span>Updated October 2026<\/span><\/div><\/header>\n<div class=\"kb-needs\"><h2>Before you start<\/h2><ul><li>A payment method on file (overage cannot turn on without one)<\/li><li>An idea of your usual monthly volume, so a surprise bill does not catch you out<\/li><\/ul><\/div>\n<div class=\"kb-steps\">\n<section class=\"kb-step\" id=\"step-1\"><div class=\"kb-step-n\">1<\/div><div class=\"kb-step-b\"><h2>Understand what happens at your limit<\/h2><p>Overage billing is opt in and off by default. If it is off, DMpro simply pauses new responses once you hit your limit and they stay paused until your next billing cycle, until you upgrade, or until you redeem a gift. If it is on, your automations keep running and the extra usage is billed to you.<\/p><\/div><\/section>\n<section class=\"kb-step\" id=\"step-2\"><div class=\"kb-step-n\">2<\/div><div class=\"kb-step-b\"><h2>Check your usage<\/h2><p>Open <strong>Overview<\/strong>. The <strong>Conversations this month<\/strong> card shows how many you have used out of your plan&#8217;s limit, for example 0 of 250 on Free, and <strong>AI credits this month<\/strong> shows your AI budget. The usage meters turn amber at 80 percent and red at 100 percent.<\/p><figure class=\"kb-fig\"><img decoding=\"async\" src=\"https:\/\/dmpro.brandid.app\/blog\/wp-content\/uploads\/2026\/11\/dmpro-kb-dm-overview.jpg\" alt=\"The Overview page with the Conversations this month and AI credits this month cards.\" loading=\"lazy\" width=\"1511\" height=\"812\"><figcaption>The Overview page with the Conversations this month and AI credits this month cards.<\/figcaption><\/figure><\/div><\/section>\n<section class=\"kb-step\" id=\"step-3\"><div class=\"kb-step-n\">3<\/div><div class=\"kb-step-b\"><h2>Know what you are paying for<\/h2><p>A conversation is one unique person you message within a rolling 30 day window, no matter how many messages you send them. On Pro the card on the Plans page shows the overage rate for the size you choose. Extra AI usage is billed per token at your plan&#8217;s rate.<\/p><figure class=\"kb-fig\"><img decoding=\"async\" src=\"https:\/\/dmpro.brandid.app\/blog\/wp-content\/uploads\/2026\/11\/dmpro-kb-dm-plans-cards.jpg\" alt=\"The Pro card on the Plans page, which shows the overage rate for the chosen conversation tier.\" loading=\"lazy\" width=\"1511\" height=\"722\"><figcaption>The Pro card on the Plans page, which shows the overage rate for the chosen conversation tier.<\/figcaption><\/figure><\/div><\/section>\n<section class=\"kb-step\" id=\"step-4\"><div class=\"kb-step-n\">4<\/div><div class=\"kb-step-b\"><h2>Add a payment method<\/h2><p>The overage switches cannot turn on without a payment method on file. If DMpro tells you none is on file, add one first and then come back to the switch.<\/p><\/div><\/section>\n<section class=\"kb-step\" id=\"step-5\"><div class=\"kb-step-n\">5<\/div><div class=\"kb-step-b\"><h2>Turn on conversation overage<\/h2><p>On the <strong>Plans<\/strong> page, find the overage settings and switch on overage for conversations.<\/p><div class=\"kb-warn\"><p>With this on, you are charged for every conversation above your plan&#8217;s limit. Set it only when you are sure, and check your usage on Overview regularly.<\/p><\/div><\/div><\/section>\n<section class=\"kb-step\" id=\"step-6\"><div class=\"kb-step-n\">6<\/div><div class=\"kb-step-b\"><h2>Turn on AI credit overage if you use AI<\/h2><p>The AI credit setting is separate. Turn it on if you want AI Response to keep working after you use your monthly AI credits. It is also off by default and also needs a payment method.<\/p><\/div><\/section>\n<section class=\"kb-step\" id=\"step-7\"><div class=\"kb-step-n\">7<\/div><div class=\"kb-step-b\"><h2>Switch on the safety net<\/h2><p>Open <strong>Settings<\/strong>, then <strong>Notifications<\/strong>, and keep <strong>Workflow paused alerts<\/strong> on. DMpro emails you when campaigns auto-pause, including when conversation or AI credit limits are reached.<\/p><\/div><\/section>\n<\/div>\n<div class=\"kb-box\"><h2>Tips<\/h2><ul><li>If your usage often goes over, compare the cost of overage with moving to a larger Pro size. A bigger size can be cheaper than paying overage every month.<\/li><li>Overage for conversations and for AI credits are two separate settings. Check both.<\/li><li>An AI assistant with the Plans and pricing permission can compare your usage with plan sizes, but it can never change your plan or touch payment.<\/li><\/ul><\/div>\n<div class=\"kb-box\"><h2>If something goes wrong<\/h2><details class=\"kb-prob\"><summary>My campaigns paused when I hit the limit.<\/summary><div><p>Overage was off. Turn it on, upgrade your plan, or redeem a gift code to continue, otherwise responses resume at your next billing cycle.<\/p><\/div><\/details><details class=\"kb-prob\"><summary>AI Response stopped answering.<\/summary><div><p>You may have used all your AI credits for the month. Campaigns with AI steps pause until credits reset, unless AI credit overage is on.<\/p><\/div><\/details><details class=\"kb-prob\"><summary>I cannot switch overage on.<\/summary><div><p>Add a payment method first. Overage cannot turn on without one on file.<\/p><\/div><\/details><\/div>\n<div class=\"kb-box\"><h2>Related how-to guides<\/h2><ul class=\"kb-cards\"><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-compare-plans-and-upgrade\/\">How to compare plans and upgrade<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-redeem-a-gift-code\/\">How to redeem a gift code<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-rewards\/\">How to use Rewards<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-change-notification-settings\/\">How to change your notification settings<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-read-your-overview-dashboard\/\">How to read your Overview dashboard<\/a><\/li><\/ul><\/div>\n<div class=\"kb-related\"><h2>Help Center articles<\/h2><ul><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/plans-billing\/\">Plans &amp; Billing &rarr;<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/dashboard\/\">Dashboard &amp; Overview &rarr;<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/troubleshooting\/\">Troubleshooting &rarr;<\/a><\/li><\/ul><\/div>\n<div class=\"kb-cta\">\n<h3>Still stuck? We&#8217;re happy to help.<\/h3>\n<p>Create your DMpro account, see pricing, or reach out to support directly.<\/p>\n<div class=\"kb-cta-btns\">\n<a class=\"kb-btn kb-btn-coral\" href=\"https:\/\/dmpro.brandid.app\/signin\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"><\/path><\/svg>Create Free Account<\/a>\n<a class=\"kb-btn kb-btn-ghost\" href=\"https:\/\/dmpro.brandid.app\/\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><rect height=\"18\" rx=\"2\" width=\"18\" x=\"3\" y=\"4\"><\/rect><path d=\"M3 10h18\"><\/path><\/svg>See Plans<\/a>\n<a class=\"kb-btn kb-btn-ghost\" href=\"https:\/\/brandid.app\/contact-us\/\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"><\/path><\/svg>Contact Support<\/a>\n<\/div>\n<\/div>\n\n<a class=\"kb-back\" href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/#how-to-guides\"><svg viewBox=\"0 0 24 24\" width=\"16\" height=\"16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"m15 18-6-6 6-6\"\/><\/svg>All how-to guides<\/a>\n<\/section>\n<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"HowTo\", \"name\": \"How to turn on overage billing\", \"description\": \"Decide whether DMpro should keep your automations running past your monthly limits, and turn on paid overage for conversations or AI credits.\", \"step\": [{\"@type\": \"HowToStep\", \"position\": 1, \"name\": \"Understand what happens at your limit\", \"text\": \"Overage billing is opt in and off by default. If it is off, DMpro simply pauses new responses once you hit your limit and they stay paused until your next billing cycle, until you upgrade, or until you redeem a gift. If it is on, your automations keep running and the extra usage is billed to you.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-turn-on-overage-billing\/#step-1\"}, {\"@type\": \"HowToStep\", \"position\": 2, \"name\": \"Check your usage\", \"text\": \"Open Overview . The Conversations this month card shows how many you have used out of your plan's limit, for example 0 of 250 on Free, and AI credits this month shows your AI budget. The usage meters turn amber at 80 percent and red at 100 percent.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-turn-on-overage-billing\/#step-2\", \"image\": \"https:\/\/dmpro.brandid.app\/blog\/wp-content\/uploads\/2026\/11\/dmpro-kb-dm-overview.jpg\"}, {\"@type\": \"HowToStep\", \"position\": 3, \"name\": \"Know what you are paying for\", \"text\": \"A conversation is one unique person you message within a rolling 30 day window, no matter how many messages you send them. On Pro the card on the Plans page shows the overage rate for the size you choose. Extra AI usage is billed per token at your plan's rate.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-turn-on-overage-billing\/#step-3\", \"image\": \"https:\/\/dmpro.brandid.app\/blog\/wp-content\/uploads\/2026\/11\/dmpro-kb-dm-plans-cards.jpg\"}, {\"@type\": \"HowToStep\", \"position\": 4, \"name\": \"Add a payment method\", \"text\": \"The overage switches cannot turn on without a payment method on file. If DMpro tells you none is on file, add one first and then come back to the switch.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-turn-on-overage-billing\/#step-4\"}, {\"@type\": \"HowToStep\", \"position\": 5, \"name\": \"Turn on conversation overage\", \"text\": \"On the Plans page, find the overage settings and switch on overage for conversations. With this on, you are charged for every conversation above your plan's limit. Set it only when you are sure, and check your usage on Overview regularly.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-turn-on-overage-billing\/#step-5\"}, {\"@type\": \"HowToStep\", \"position\": 6, \"name\": \"Turn on AI credit overage if you use AI\", \"text\": \"The AI credit setting is separate. Turn it on if you want AI Response to keep working after you use your monthly AI credits. It is also off by default and also needs a payment method.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-turn-on-overage-billing\/#step-6\"}, {\"@type\": \"HowToStep\", \"position\": 7, \"name\": \"Switch on the safety net\", \"text\": \"Open Settings , then Notifications , and keep Workflow paused alerts on. DMpro emails you when campaigns auto-pause, including when conversation or AI credit limits are reached.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-turn-on-overage-billing\/#step-7\"}]}<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Learn how DMpro overage billing works, what happens at your limit if it is off, and how to turn it on for conversations and AI credits.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":585,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-590","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to turn on overage billing - DMpro Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-turn-on-overage-billing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to turn on overage billing - 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