{"id":586,"date":"2026-11-07T10:47:25","date_gmt":"2026-11-07T15:47:25","guid":{"rendered":"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-the-live-conversations-inbox\/"},"modified":"2026-11-07T10:47:25","modified_gmt":"2026-11-07T15:47:25","slug":"how-to-use-the-live-conversations-inbox","status":"publish","type":"page","link":"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-the-live-conversations-inbox\/","title":{"rendered":"How to use the live Conversations inbox"},"content":{"rendered":"\n<!--\n DMpro Help Center: How-To\n URL: https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-the-live-conversations-inbox\/\n-->\n<style>\n.kb-page{\n  --coral:#EE6055; --mint:#3DE8B7; --ink:#1A1A1A; --paper:#FAFAF7; --pen:#5F5E5A;\n  --yellow:#F8E170; --blue:#365eff; --line:#ececec;\n  font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;\n  color:var(--ink); line-height:1.62; max-width:840px; margin:0 auto; 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padding:14px 18px; border-radius:12px; background:#fff8e1; border:1px solid #f3dd8a; font-size:15px;}\n.kb-page .kb-notice strong{color:#1A1A1A;}\n<\/style>\n\n<section class=\"kb-page\" id=\"kb-howto\">\n<nav class=\"kb-crumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/\">Help Center<\/a><span>\/<\/span><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/#how-to-guides\">How-To Guides<\/a><span>\/<\/span>How to use the live Conversations inbox<\/nav>\n<header class=\"kb-head\"><span class=\"kb-eyebrow\">Inbox<\/span><h1>How to use the live Conversations inbox<\/h1><p class=\"kb-lead\">Read every fan thread in one place, see which campaign started it, filter the list and reply by hand when a person should take over.<\/p><div class=\"kb-meta\"><span>7 steps<\/span><span>With screenshots<\/span><span>Updated October 2026<\/span><\/div><\/header>\n<div class=\"kb-needs\"><h2>Before you start<\/h2><ul><li>A connected account with at least one live campaign, so conversations exist<\/li><\/ul><\/div>\n<div class=\"kb-steps\">\n<section class=\"kb-step\" id=\"step-1\"><div class=\"kb-step-n\">1<\/div><div class=\"kb-step-b\"><h2>Open Conversations<\/h2><p>Click <strong>Conversations<\/strong> in the <strong>WORKSPACE<\/strong> section of the sidebar. The page is titled <strong>Live conversation<\/strong>. Threads appear here as fans interact with your campaigns. Until the first one, the list says <em>No conversations yet<\/em>.<\/p><\/div><\/section>\n<section class=\"kb-step\" id=\"step-2\"><div class=\"kb-step-n\">2<\/div><div class=\"kb-step-b\"><h2>Learn the three panes<\/h2><p>The inbox has three panes. On the left is the list of threads, with a <strong>Filters<\/strong> button and <strong>Previous page<\/strong> and <strong>Next page<\/strong> buttons. In the middle you read the messages of the thread you picked (<em>Click any thread on the left to read it<\/em>). On the right, DMpro shows the trigger details for that conversation. The inbox groups threads by fan across platforms.<\/p><figure class=\"kb-fig\"><img decoding=\"async\" src=\"https:\/\/dmpro.brandid.app\/blog\/wp-content\/uploads\/2026\/11\/dmpro-kb-dm-conversations.jpg\" alt=\"The Live conversation page: the thread list with Filters on the left, the message pane in the middle, the trigger details on the right and the Bulk send message button at the top right.\" loading=\"lazy\" width=\"1511\" height=\"812\"><figcaption>The Live conversation page: the thread list with Filters on the left, the message pane in the middle, the trigger details on the right and the Bulk send message button at the top right.<\/figcaption><\/figure><\/div><\/section>\n<section class=\"kb-step\" id=\"step-3\"><div class=\"kb-step-n\">3<\/div><div class=\"kb-step-b\"><h2>Filter the thread list<\/h2><p>Click <strong>Filters<\/strong> to narrow the list, for example by platform, by campaign or by the teammate a thread is assigned to. Use the page buttons to move through long lists. If you handle many chats, filter by campaign to see everyone who answered one Reel.<\/p><\/div><\/section>\n<section class=\"kb-step\" id=\"step-4\"><div class=\"kb-step-n\">4<\/div><div class=\"kb-step-b\"><h2>Open a thread and read the context<\/h2><p>Click a thread. You see the full message history, including photos and videos fans sent, which load inside the thread. Messages written by AI carry an AI tag. If a message contained a tracked link, an affiliate icon shows the destination and whether that fan clicked. The trigger panel on the right tells you which campaign and trigger started the conversation.<\/p><\/div><\/section>\n<section class=\"kb-step\" id=\"step-5\"><div class=\"kb-step-n\">5<\/div><div class=\"kb-step-b\"><h2>Reply by hand when you need to<\/h2><p>Type in the reply box at the bottom of the thread and send. Some platforms only allow a reply inside their messaging window (24 hours on Instagram, 48 hours on TikTok), and DMpro shows a banner when a thread is outside it.<\/p>\n<div class=\"kb-warn\">A manual reply goes straight to a real person and cannot be unsent. It also counts toward your monthly conversations. Re-read it before you send.<\/div><\/div><\/section>\n<section class=\"kb-step\" id=\"step-6\"><div class=\"kb-step-n\">6<\/div><div class=\"kb-step-b\"><h2>Find messages that did not match a campaign<\/h2><p>Some incoming events appear as <strong>Ignored<\/strong> because no campaign matched. Click the badge to see why, such as a keyword mismatch, a paused campaign, a frequency cap or an Only followers rule. This is the fastest way to debug a campaign that seems silent.<\/p><\/div><\/section>\n<section class=\"kb-step\" id=\"step-7\"><div class=\"kb-step-n\">7<\/div><div class=\"kb-step-b\"><h2>Organize and share the work<\/h2><p>Keep the inbox tidy by saving a filtered view as a list you can return to, or by selecting several threads to answer them together. To pass a thread to a colleague, see the guide on handing a conversation to a teammate. To message many fans at once, see the bulk message guide.<\/p><\/div><\/section>\n<\/div>\n<div class=\"kb-box\"><h2>Tips<\/h2><ul><li>Check <strong>Ignored<\/strong> events after you publish a campaign. They show you what fans type that you did not plan for.<\/li><li>Hand a thread to a person when an AI reply is not enough, so the fan is not left waiting.<\/li><\/ul><\/div>\n<div class=\"kb-box\"><h2>If something goes wrong<\/h2><details class=\"kb-prob\"><summary>The inbox says No conversations yet.<\/summary><div><p>Conversations only appear after fans interact with a live campaign on a connected account. Connect an account, publish a campaign and trigger it from a second account.<\/p><\/div><\/details><details class=\"kb-prob\"><summary>A fan wrote in but my campaign did not answer.<\/summary><div><p>Open the thread and click the Ignored badge. It names the reason, such as keyword spelling, a paused campaign, a frequency cap or an Only followers rule.<\/p><\/div><\/details><details class=\"kb-prob\"><summary>I cannot reply to an older thread.<\/summary><div><p>The platform&#8217;s messaging window has closed (24 hours on Instagram and Messenger, 48 hours on TikTok). You can reply again after the fan writes to you.<\/p><\/div><\/details><details class=\"kb-prob\"><summary>My TikTok DM did not show up.<\/summary><div><p>Check the keyword in the Direct Message trigger and that Business Messaging is enabled on the account, then look for the thread in this inbox.<\/p><\/div><\/details><\/div>\n<div class=\"kb-box\"><h2>Related how-to guides<\/h2><ul class=\"kb-cards\"><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-hand-a-conversation-to-a-teammate\/\">How to hand a conversation to a teammate<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-send-a-bulk-message\/\">How to send a bulk message<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-find-and-filter-your-campaigns\/\">How to find and filter your campaigns<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-create-a-comment-to-dm-campaign\/\">How to create a comment-to-DM campaign on Instagram<\/a><\/li><\/ul><\/div>\n<div class=\"kb-related\"><h2>Help Center articles<\/h2><ul><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/conversations-collab\/\">Conversations &amp; Collaboration &rarr;<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/troubleshooting\/\">Troubleshooting &rarr;<\/a><\/li><li><a href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/instagram\/\">Instagram Automation &rarr;<\/a><\/li><\/ul><\/div>\n<div class=\"kb-cta\">\n<h3>Still stuck? We&#8217;re happy to help.<\/h3>\n<p>Create your DMpro account, see pricing, or reach out to support directly.<\/p>\n<div class=\"kb-cta-btns\">\n<a class=\"kb-btn kb-btn-coral\" href=\"https:\/\/dmpro.brandid.app\/signin\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M5 12h14M12 5l7 7-7 7\"><\/path><\/svg>Create Free Account<\/a>\n<a class=\"kb-btn kb-btn-ghost\" href=\"https:\/\/dmpro.brandid.app\/\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><rect height=\"18\" rx=\"2\" width=\"18\" x=\"3\" y=\"4\"><\/rect><path d=\"M3 10h18\"><\/path><\/svg>See Plans<\/a>\n<a class=\"kb-btn kb-btn-ghost\" href=\"https:\/\/brandid.app\/contact-us\/\">\n<svg fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" viewbox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"><\/path><\/svg>Contact Support<\/a>\n<\/div>\n<\/div>\n\n<a class=\"kb-back\" href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/#how-to-guides\"><svg viewBox=\"0 0 24 24\" width=\"16\" height=\"16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"m15 18-6-6 6-6\"\/><\/svg>All how-to guides<\/a>\n<\/section>\n<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"HowTo\", \"name\": \"How to use the live Conversations inbox\", \"description\": \"Read every fan thread in one place, see which campaign started it, filter the list and reply by hand when a person should take over.\", \"step\": [{\"@type\": \"HowToStep\", \"position\": 1, \"name\": \"Open Conversations\", \"text\": \"Click Conversations in the WORKSPACE section of the sidebar. The page is titled Live conversation . Threads appear here as fans interact with your campaigns. Until the first one, the list says No conversations yet .\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-the-live-conversations-inbox\/#step-1\"}, {\"@type\": \"HowToStep\", \"position\": 2, \"name\": \"Learn the three panes\", \"text\": \"The inbox has three panes. On the left is the list of threads, with a Filters button and Previous page and Next page buttons. In the middle you read the messages of the thread you picked ( Click any thread on the left to read it ). On the right, DMpro shows the trigger details for that conversation. The inbox groups threads by fan across platforms.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-the-live-conversations-inbox\/#step-2\", \"image\": \"https:\/\/dmpro.brandid.app\/blog\/wp-content\/uploads\/2026\/11\/dmpro-kb-dm-conversations.jpg\"}, {\"@type\": \"HowToStep\", \"position\": 3, \"name\": \"Filter the thread list\", \"text\": \"Click Filters to narrow the list, for example by platform, by campaign or by the teammate a thread is assigned to. Use the page buttons to move through long lists. If you handle many chats, filter by campaign to see everyone who answered one Reel.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-the-live-conversations-inbox\/#step-3\"}, {\"@type\": \"HowToStep\", \"position\": 4, \"name\": \"Open a thread and read the context\", \"text\": \"Click a thread. You see the full message history, including photos and videos fans sent, which load inside the thread. Messages written by AI carry an AI tag. If a message contained a tracked link, an affiliate icon shows the destination and whether that fan clicked. The trigger panel on the right tells you which campaign and trigger started the conversation.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-the-live-conversations-inbox\/#step-4\"}, {\"@type\": \"HowToStep\", \"position\": 5, \"name\": \"Reply by hand when you need to\", \"text\": \"Type in the reply box at the bottom of the thread and send. Some platforms only allow a reply inside their messaging window (24 hours on Instagram, 48 hours on TikTok), and DMpro shows a banner when a thread is outside it. A manual reply goes straight to a real person and cannot be unsent. It also counts toward your monthly conversations. Re-read it before you send.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-the-live-conversations-inbox\/#step-5\"}, {\"@type\": \"HowToStep\", \"position\": 6, \"name\": \"Find messages that did not match a campaign\", \"text\": \"Some incoming events appear as Ignored because no campaign matched. Click the badge to see why, such as a keyword mismatch, a paused campaign, a frequency cap or an Only followers rule. This is the fastest way to debug a campaign that seems silent.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-the-live-conversations-inbox\/#step-6\"}, {\"@type\": \"HowToStep\", \"position\": 7, \"name\": \"Organize and share the work\", \"text\": \"Keep the inbox tidy by saving a filtered view as a list you can return to, or by selecting several threads to answer them together. To pass a thread to a colleague, see the guide on handing a conversation to a teammate. To message many fans at once, see the bulk message guide.\", \"url\": \"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-the-live-conversations-inbox\/#step-7\"}]}<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Use the DMpro Live Conversations inbox: open threads, read trigger details, filter by platform or campaign, reply manually and spot ignored events.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":585,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-586","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to use the live Conversations inbox - DMpro Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dmpro.brandid.app\/blog\/dmpro-knowledge-base\/how-to-use-the-live-conversations-inbox\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to use the live Conversations inbox - 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